| Q. |
What does the Dell Remote Monitoring platform
do?
|
| A. |
Dell delivers IT monitoring and security software designed
specifically for the needs of mid-tier organizations and the
channel partners that serve this rapidly growing market. We've
integrated enterprise-class network, systems, application and
security capabilities into one Web-based package that is affordable,
deploys in hours, and is easy to maintain and use. |
| Q. |
What kind of devices does the Dell Remote Monitoring platform manage?
|
| A. |
Anything with an IP address – this extends
beyond network infrastructure devices to include bank
ATM machines; medical equipment; such as X-ray and MRI
machines; environmental components, and other "smart"
devices. Our pricing is equally easy-to-understand –
one device equates to one IP address and we don't charge
for multiple interfaces or various types of servers –
as do many of our competitors. |
| Q. |
Do we have to install
agents to use your software?
|
| A. |
No. The Dell platform is agentless – part of the "fast
and easy" value proposition and doesn't require placing any
type of software or code on monitored devices. |
| Q. |
What kind of security
capabilities do you offer?
|
| A. |
Dell focuses on internal security protection, including:
|
| |
- Firewall monitoring
– consolidate the logs into one view; report on intrusion
or attack activity; summarize monthly activity, identify
if the firewall is operating efficiently.
- Intrusion monitoring
– identify failed log-ins, account modifications, etc.
This is the "who did what to whom" feature commonly referred
to as an audit trail. Also, document if someone is trying
to access a resource he/she shouldn't and help to keep
people honest after RIFs or lay-offs.
- Real-time vulnerability
scanning — Scan networks, systems, and applications
for more than 2,000 known vulnerabilitie, such as "backdoors",
viruses, old software, configuration errors, etc. Also
includes nine reports ideal for compliance, including
"open ports"; and discovered windows users, services,
and shares.
- Patch management –
identify where patches are needed by device, server or
desktop, by bulletin or by Microsoft product, such as
Internet Explorer, then remotely distribute and install
those patches.
|
| Q. |
What is
SilverStreak?
|
| A. |
SilverStreak is a piece of software code that
uses HTTPS to extend the advantages of monitoring to remote
sites without a dedicated connection, such as a VPN, or change
to the firewall. SilverStreak is NOT a product – rather
it is additional functionality incorporated in all Dell Remote Monitoring products. |
| Q. |
What are
the benefits of SilverStreak?
|
| A. |
SilverStreak dramatically
reduces the service provider's sales cycle in introducing,
deploying and upselling managed services to clients. Midtier
organizations realize "instant scalability" with the ability
to extend monitoring to remote sites without having to
make complex operational changes, such as changing each
firewall configuration or deploying more pieces of equipment
to manage. As an added benefit, SilverStreak reduces the
amount of bandwidth required to deliver services to customers
or remote sites. |
| Q. |
What is
SilverStreak Remote Connections?
|
| A. |
SilverStreak Remote Connections
marks a new way of addressing the problem of access to
remote devices. Using SilverStreak Remote Connections,
a network operator can reach any device – on-demand
and without a network connection – in a remote LAN
by tunneling TCP/IP traffic through a standard HTTPS connection.
Supported protocols include SSH, Telnet, Terminal Services,
VNC and other custom traffic. When a Dell-generated
alert requires remediation, the network operator or provider
can establish an on-demand tunnel and perform remediation
– without the need for a VPN or change in firewall. |
| Q. |
How does it work with SilverStreak?
|
| A. |
You must have SilverStreak
at the client site on a single Windows system. However,
it only requires one SilverStreak Remote Connections at
the provider site and can be used across multiple clients
and devices to securely perform remediation on-demand. |
| Q. |
What are
the benefits of SilverStreak Remote Connections?
|
| A. |
The traditional approach to
accessing remote devices frequently includes a cumbersome
set-up, changes in firewall configuration, as well as
the risk of exposing target devices to the public net.
SilverStreak Remote Connections, in contrast, is a secure
means of reaching remote devices without the need for
firewall changes or a VPN installation. Because it is
agentless, you don't need costly software on each targeted
device. Moreover, you can access and perform remediation
across a wide range of devices such as PCs, routers, firewalls,
and UNIX servers, among other infrastructure. Pricing
and deployment are by simultaneous connection meaning
you can use one SilverStreak Remote Connection to perform
remediation on-demand across multiple clients and devices. |
| Q. |
How does
it compare to VPNs and traditional remote control products?
|
| A. |
VPNs can be costly in time
and resources to set up as well as manage over time. Many
clients are also uncomfortable with the VPN approach at
their site. Remote control products, while less intrusive,
pose a critical security threat in exposing devices to
the public net. Moreover, remote control solutions also
require the purchase of software at every client site
to perform remediation and are frequently limited to desktop
diagnosis rather than comprehensive troubleshooting across
the infrastructure. |
| Q. |
How many
devices does SilverStreak support?
|
| A. |
Each SilverStreak remote deployment supports
100 managed devices for a total of 1,000 managed devices. |
| Q. |
What are
the minimum requirements for a SilverStreak host?
|
| A. |
OS: Windows 2000 Professional/Server,
Windows 2003 Server, Windows XP Professional.
The SilverStreak host computer must also be running: Microsoft Jet
Database 4.0 SP8 or higher, MDAC 2.6 or higher, and .NET Framework
Version 2.0 or higher.
Minimum Recommended SilverStreak
Hardware
| |
1-25
Devices
|
26-50
Devices
|
51-100
Devices
|
|
CPU
|
500+ MHz
|
1-2.4 GHz
|
2.4+ GHz
|
|
Memory
|
512 MB
|
1 GB
|
1.5 GB
|
|
Disk
|
68 - 80.5 MB
|
80.5 - 93 MB
|
93 - 120 MB
|
|
Bandwidth
|
128 Kbps
|
256 Kbps
|
512 Kbps
|
|
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