The Dell ProManage Remote Infrastructure Monitoring platform offers
three paths to earning Dell certification:
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BusinessBuilder Audit
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BusinessBuilder Academy
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BusinessBuilder Administrator
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| Technology
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| Hosted solution with all required core network, system, and
application monitoring software, including patch and security |
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| Secure, integrated Web Dashboard |
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One-to-many services delivery model
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Supports multiple, simultaneous users
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| Support/Maintenance
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| Toll free telephone support 8-8 EST M-F |
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| Call back time – first notification |
2 Hours |
2 Hours |
2 Hours |
| Unlimited calls/month |
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| Automated "Phone Home" capability |
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| Installation and automated delivery of ongoing maintenance
releases |
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| Technical training (2 days at Dell facility or web-based) |
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| Dedicated support contact |
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| Marketing
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| Up to 2-1/2 days sales training and support |
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Guided Web |
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| Access to secure partner extranet |
After Certified |
After Certified |
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| Customizable electronic literature |
After Certified |
Guided Web |
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| Co-branding of GUI |
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| Pricing assistance |
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Guided Web |
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| Packaging/bundling consultations |
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Guided Web |
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| Assistance in identifying, targeting and successfully pitching
to key vertical markets |
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Guided Web |
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| Assistance in packaging new "compliance" services to meet emerging
regulations |
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Guided Web |
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| Sales |
| Dedicated account manager |
After Certified |
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| Access to online demo system |
After Certified |
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| Joint sales calls |
After Certified |
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| Pipeline management |
After Certified |
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| Web-based sales and technical training (quarterly) |
After Certified |
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| Operations/Miscellaneous |
| Template for creating client "Runbooks" for delivering client
services; other pre- and post-sales process worksheets |
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Guided Web |
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| Sample proposals, including SLAs; security verbiage |
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Guided Web |
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