BUSINESSBUILDER™ PROGRAM DELIVERABLES

Technology
Hosted solution with all required core network, system, and application monitoring software, including patch and security
Secure, integrated Web Dashboard
One-to-many services delivery model
Supports multiple, simultaneous users
Support/Maintenance
Toll free telephone support 8-8 EST M-F
Call back time – first notification	2 Hours
Unlimited calls/month
Automated "Phone Home" capability
Installation and automated delivery of ongoing maintenance releases
Technical training (2 days at Dell Billerica)
Dedicated support contact
Marketing
Up to 2-1/2 days sales training and support
Access to secure partner extranet
Electronic literature
Co-branding of GUI, other materials
Pricing assistance
Packaging/bundling consultations
Assistance in identifying, targeting and successfully pitching to key vertical markets
Assistance in packaging new "compliance" services to meet emerging regulations
Sales
Dedicated account manager
Access to online demo system
Joint sales calls
Pipeline management
Web-based sales and technical training (quarterly)
Participation in up to 2 partner conferences a year (includes training, sales support)
Operations/Miscellaneous
Template for creating client "Runbooks" for delivering client services; other pre- and post-sales process worksheets
Sample contracts, including SLAs; security verbiage