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ISV and Application Developer Benefits |
End User Client Benefits |
Deliver better quality service
Shift from reactive to proactive support with fewer support
personnel. Utilize best practices and technology that
target the root cause of problems BEFORE they degrade
service – rather than detecting problems as they occur |
Cost-saving proactive maintenance
Assures continuous business operations with minimum unplanned
downtime in the event of changes and technology migrations |
|
Reduce support costs of existing service contracts
Leverage technology that targets the root cause of problems
BEFORE they degrade service – rather than detecting
problems as they occur and dispatching personnel for
onsite "emergency visits".
Critical metrics include: presence of conflicting
applications, disk space availability; successful completion
of back-ups; security patches; server memory and electronic
file creation among others
|
Reduce costs of application downtime
Assure critical data (e.g. patient records; financial
information) is secured and highly available 24x7 |
Improve account control
Assume the position of Trusted Advisor playing a strategic
role in growing a client's business rather than just selling
equipment |
Improve support - reduce finger-pointing
When problems occur with information systems, it is
not always easy to determine which piece of technology
is causing the trouble. Users don't care what caused it
– they just want it fixed. A central contact assures
accountability |
Enhance staff productivity
Re-deploy technical resources on projects that can provide
additional competitive value such as rolling out new internal
applications or developing new product features |
Enhance staff productivity
Focus on core competencies and growing your business
– while free of time-consuming server and desktop application
maintenance tasks |
Minimize the potential for liability
Help ensure that your clients follow best IT and security
practices even if they don't possess any in-house expertise |
Reduce costs of application downtime
Assure critical data (e.g. patient records; financial
information) is secured and highly available 24x7 |
Assure compliance with IT governance
Leverage technology that builds in the expertise and internal
controls required |
Reduce costs of IT governance compliance
Automate the preparation of documentation required
for compliance with regulatory requirements such as SOX,
GLBA, HIPAA and ISO 17779 |
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