HOW IT WORKS

Dell remotely monitors whether your clients are adhering to best practices and ensures your application is performing optimally. In many cases, we document where the problem isn't – your application – and isolate the true bottleneck or service issue. This assures customer satisfaction and prevents unprofitable downtime. Specifics include:

• Checking that back-ups were performed
• Alerting on other conflicting applications running on the system
• Confirming the correct operating system revision is in place
• Looking for issues such as insufficient memory, disk space, network bandwidth and overall system changes
• Access policy changes (missing patches and access violations)
• Business continuity problems (proper backup and power issues)
• Changes in firewall and router configurations; disk drive removals, and environmentals, among other issues
• Documenting that you have these controls in place also fulfills the requirements for SOX and HIPAA compliance