PARTNERS

A few quick facts about Dell's partnerships:

• Dell managed services partners grew their customer base 67% on average in 2006
• Dell managed services partners average 25 customers each
• Dell managed services is a VARBusiness 5-Star winner 5 years in a row

Better yet, here's what some of our partners have to say about us:

"Every deal used to be a custom deal. With SilverBack, I've been able to 'productize' my services so that every customer turn-up and ongoing maintenance contract is easily reproduced. My ops guys are so much happier and margins have never been better." – Bill Brown, CTO, Digital-DNS "SilverBack has always over delivered what they committed. They are the best vendor partner we have ever worked with in the last 15 years." – Tim Hebert, CTO, Atrion Networking "All we did was hook SilverBack up, and it was amazing. It was no problem at all." – William Adams, Jr., VP, ACS Systems "SilverBack is clearly the vendor of choice for larger VAR500 companies like MTM. Their support programs and advanced technology help us be competitive and allow us to provide the highest level of expertise and support to our customers." – Eran Marom, CTO, MTM Technologies "Within 45 days of using SilverBack, we decreased support calls by more than 20%." – Chuck Jett, CEO, Emageon "Telephony systems and applications, such as Cisco Unified Communications, are critical to our customers' day-to-day operations. We are the leader in VoIP and Cisco Unified Communications in our region, so our remote managed service offering relies on SilverBack to identify and remediate issues before they become a problem at the customer site." – David Winter, NOC Manager, Coleman Technolgies, Inc. "SilverBack remote monitoring helps us provide an enhanced level of service to smaller, rural banks we couldn't afford to service onsite." – RDSI "We originally tried to develop a monitoring capability in-house, but it was very difficult to provide correlation across multiple devices and metrics. SilverBack lets us manage and optimize our critical performance metrics out-of-the-box. SilverBack is the technology engine for our ‘Server Wellcare’ program because it is so easy to use. It's agentless, installed in 30 minutes and didn't require any additional coding or customization." – Dave Ott, VP of Technical Services, NextGen "One of the major benefits we've experienced using SilverBack is it ensures our customers follow best practices. On a nightly basis, our support group has the ability to confirm that backups have been completed through alerts. As a result, we're able to service our customers more effectively and efficiently, while focusing on core product development to ensure optimal performance of applications." – David Bond, President and COO, A4 Health Systems (now Allscripts) "The constantly changing security landscape is the biggest pain point driving the need for managed services, but there is also unmet demand for solutions that extend beyond security to all devices. Many of SonicWALL's channel partners sell a full range of networking and security solutions. SilverBack's technology will give our MSSP partners the ability to sell tailored IT reporting and monitoring services to dozens or even hundreds of customers simultaneously." – Matthew Medeiros, CEO, SonicWALL "In Europe, with mainframes largely replaced by a range of different servers running an assortment of intertwined applications, management of IT infrastructure is a crucial, but complex part of a company's business. Now more than ever, demands on IT systems are greater and users require access to data at any given time. Our clients have less patience in dealing with IT downtime. Our new service means that 7x24 IT monitoring is affordable and available to many organizations which will reduce IT problems and speed up the process of network maintenance." – Dermot Woodgate, The CARA Group (BT Global Services) "SilverBack has slashed new customer turn-up time – what used to take an hour or more using homegrown solutions and other monitoring products, now takes 3-5 minutes. We can now service hundreds of customers in the time it used to take to service only a handful. Being able to quickly bring customers online and to immediately offer new services to current customers, has increased both our revenue and our profitability." – Dave Stout, Red Square Systems "SilverBack automated a number of technology tasks that we perform on a routine basis for clients – to the extent we were able to redeploy several of our operations staffers on billable revenue- generating projects as opposed to more reactive, support tasks." – Mont Phelps, Netivity Solutions (now NWN Corporation) "The SilverBack platform has substantially lowered our customer acquisition costs by streamlining the processes involved with bringing a new client online. We can easily make changes on an ongoing basis – make them only once and apply to our entire customer base." – James Carter, CTO, The Integration Works

Learn more about SilverBack's partner programs here.