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| Delivering
managed services today requires more than just a product –
it requires a highly extensible platform that can grow with you
and your team. The Dell ProManage Remote Infrastructure Monitoring platform
provides this platform for growth – integrating both remote
management and monitoring into a single easy-to-use and deploy
solution for you and your customers. |
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Since 1999 our product has been the standard by which other remote management
products are judged. We continue to innovate with a singular goal -
providing your team the most cost-effective solution for the operational
delivery of managed services. Many of our partners have achieved the
highest managed devices per engineer ratio in the industry – in
many cases exceeding 400:1. Here are the key reasons our technology
is unmatched in the managed services industry.
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Extensive Out-of-the-Box Monitoring
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| How Dell
Does it |
- Extensive lab testing and thorough review of documentation
- Consultations with partners to determine their critical
monitoring needs
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| The Results |
- Filters for over 12,000 individual events, traps, and
thresholds across hundreds of different device families and
applications, all built into the product for fault and
performance monitoring
- The hundreds of device families include Cisco and Avaya
VoIP systems, Windows and UNIX servers and desktops, 8 brands
of firewalls, 30 different applications, and much more.
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| Why this
is Important to You |
- You don't have to build or maintain these filters and performance
counters – it just works, right out of the box.
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Industrial-Strength Event Management |
| How Dell
Does it |
- Our event processing includes the ability to alert on events
by time of day and by the absence of events.
- Our alerts can be set to automatically clear when
a problem is resolved.
- Our distributed model filters and processes events
at the site under management.
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| The Results |
- We can process the thousands of events per hour generated
by a firewall or other device.
- You can customize your event handling to match your needs.
- You can be notified when things didn't go as planned –
such as when a backup routine didn't start properly or finish
on time.
- You don't have to deal with alerts that correct themselves
if you don't want to.
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| Why this
is Important to You |
- You can't expect reliable security monitoring if you don't
have a scalable solution.
- You can't run your business if you waste all your time with
false alerts, yet you won't be happy if you miss important
ones.
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Agentless Architecture |
| How Dell
Does it |
- We access all devices and applications using patented
remote technology rather than agents.
- Our proxy incorporates all our capabilities into a single
image that you install once per customer site and centrally
maintain.
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| The Results |
- No need to deploy agents on every monitored machine.
- You can monitor platforms on which you could never install
an agent, such as network and security devices.
- All your systems are easily managed from a central console
– beyond initial install there's NO client-side administration.
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| Why this
is Important to You |
- You can easily cover your entire network.
- You eliminate a potential barrier to deployment –
agents.
- You can enable monitoring faster and more reliably than
you can with agents.
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Unique Business-Level Reporting
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| How Dell
Does it |
- We've built business-level reporting using sophisticated
queries from our rich SQL database.
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| The Results |
- Two-page Performance Scorecard report that includes
server and network utilization, and asset, fault, vulnerability
and patch summaries.
- Two-page Security Scorecard report that includes
the following: asset, account use and failed login, vulnerability,
patch firewall event, and IDS event summaries.
- A multi-page Monthly Service Report that covers the
above with more extensive drill-down in a narrative form.
- These reports are automatically generated and can
be automatically emailed to clients.
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| Why this
is Important to You |
- Reporting helps illustrate the value you're providing to
your customers.
- Automated report generation saves you time and money vs.
manual generation.
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