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| Delivering
managed services today requires more than just a product –
it requires a highly extensible platform that can grow with
you and your team. The Dell Remote Monitoring platform provides
this platform for growth – integrating both remote management
and monitoring into a single easy-to-use and deploy solution
for you and your customers. |
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Since 1999 our product has been the standard by which other remote
management products are judged. We continue to innovate with a singular
goal - providing your team the most cost-effective solution for the
operational delivery of managed services. Many of our partners have
achieved the highest managed devices per engineer ratio in the industry
– in many cases exceeding 400:1. Here are the key reasons our
technology is unmatched in the managed services industry.
| Extensive Out-of-the-Box Monitoring
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How Dell Does It |
- Extensive lab testing and thorough review of documentation
- Consultations with partners to determine their critical
monitoring needs
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The Results |
- Filters for over 12,000 individual events, traps, and thresholds across hundreds of
different device families and applications, all built into the product for fault and
performance monitoring
- The hundreds of device families include Cisco and Avaya VoIP systems,
Windows and UNIX servers and desktops, 8 brands of
firewalls, 30 different applications, and much more.
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Why this is Important to You
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- You don't have to build or maintain these filters and performance
counters – it just works, right out of the box.
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| Industrial-Strength Event
Management |
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How Dell Does It |
- Our event processing includes the ability to alert on events by
time of day and by the absence of events.
- Our alerts can be set to automatically clear when a problem is resolved.
- Our distributed model filters and processes events
at the site under management.
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The Results |
- We can process the thousands of events per hour generated by a
firewall or other device.
- You can customize your event handling to match your needs.
- You can be notified when things didn't go as planned – such
as when a backup routine didn't start properly or
finish on time.
- You don't have to deal with alerts that correct themselves if
you don't want to.
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Why this is Important to You
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- You can't expect reliable security monitoring if you don't
have a scalable solution.
- You can't run your business if you waste all your time
with false alerts, yet you won't be happy if you miss important
ones.
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Agentless Architecture
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How Dell Does It |
- We access all devices and applications using patented remote
technology rather than agents.
- Our proxy incorporates all our capabilities into a single image
that you install once per customer site and centrally maintain.
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The Results |
- No need to deploy agents on every monitored machine.
- You can monitor platforms on which you could never install an agent, such as network
and security devices.
- All your systems are easily managed from a central console
– beyond initial install there's NO client-side
administration.
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Why this is Important to You
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- You can easily cover your entire network.
- You eliminate a potential barrier to deployment –
agents.
- You can enable monitoring faster and more reliably than
you can with agents.
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| Unique
Business-Level Reporting
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How Dell Does It |
- We've built business-level reporting using sophisticated queries from our
rich SQL database.
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The Results |
- Two-page Performance Scorecard report that includes server and network
utilization, and asset, fault, vulnerability and patch summaries.
- Two-page Security Scorecard report that includes the following:
asset, account use and failed login, vulnerability, patch
firewall event, and IDS event summaries.
- A multi-page Monthly Service Report that covers
the above with more extensive drill-down in a narrative
form.
- These reports are automatically generated and can
be automatically emailed to clients.
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Why this is Important to You
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- Reporting helps illustrate the value you're providing
to your customers.
- Automated report generation saves you time and money vs. manual generation.
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