Dell Remote Monitoring

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DELL HELPS ENFORCE ITIL

In today's highly competitive marketplace, companies are turning to industry-recognized best practices such as ITIL to align IT services with business objectives and drive service delivery improvements.

The 'Information Technology Infrastructure Library' — ITIL — takes its name from a series of publications written by dedicated IT professionals and industry experts giving guidance on Best Practice IT Service Management (ITSM). Since the publication of its first elements in 1989, ITIL has fast become the most recognized and accepted framework for IT Service Management in the world.

Dell solutions help service providers incorporate ITIL best practices into service offerings

Dell Gives You an ITIL Advantage

The Dell Remote Monitoring platform automatically incorporates many of the ITIL best practice work level processes and procedures right out of the box:

Incident Management
Configuration Management
Problem Management
Service Level Management
Change Management
Availability Management

Specifically, our policy management templates assure consistent client set-up and service delivery; discouraging "one-offs" and custom deals as well as providing auditable, replicable processes on an ongoing client management basis. The templates automatically incorporate the best practices for managing and resolving more than 1,800 different issues across 72 distinct technologies and more than 40 of the most popular vendors.

Features such as the integrated knowledge center (embedded in the platform) serve as an "embedded help desk" to assist operations staff in knowing what to do when a particular alarm is triggered, allowing providers to use lesser skilled staff to troubleshoot alerts, and refocus senior personnel on more strategic efforts. In addition, this feature allows service providers to easily adapt their ITIL implementation to fit existing workflows or specific client requirements as business needs and IT processes evolve. Using the Dell Remote Monitoring platform as an ITIL best practice service solution improves IT operational efficiency, reduces costs and improves service levels.

ITIL Resources

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