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INTEGRATED KNOWLEDGE BASE

Key features of our knowledge base include:

Integrated knowledge for all default policies
Thousands of knowledge articles for over 100 different products and product categories
Direct link from alerts to knowledge base
Support for most devices, operating systems and applications

If you're like most engineering teams, you have one or two superstars – engineers whose knowledge of specific devices, operating systems or applications is head and shoulders above the rest of your team. While these engineers will always be the core of your team, to scale, you need to better utilize your less experienced engineers.

Dell recognizes that the difference between your best engineers and the rest of your team is knowledge. As a result, we have integrated a knowledge base into our product for our default best practices monitoring policies. Our knowledge base contains thousands of articles that assist your engineers in remediating everything from "connection spoof denied" messages from your Cisco PIX to "error updating public folder" events from your Exchange server.

Our integrated knowledge base provides your team links directly from an alert to a relevant knowledge article in order to jump-start their research and reduce their call work times.

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