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OVERVIEW

Demonstrate Business Value With Comprehensive Reports

Key features of our reporting include:

Automated report distribution – Automatically email scheduled reports to your staff and customers as soon as they are available. Multiple reports can be sent individually or bundled together in a single email report package.
Two-page customer scorecards – Two-page performance and security summary reports can be run on a weekly or monthly basis. They provide a high-level snapshot of every aspect of service, from asset inventory to resolved faults.
In-depth monthly service report – A multi-page report that provides comprehensive insight into service delivery over a monthly period. It comprises virtually every aspect of delivery, including assets, alerts, performance, security and remediation activities.
Technical drill-down reports – Twenty-one separate reports drill down into detailed asset lists, particular performance metrics, and detailed fault activity.
On-demand or scheduled generation, in PDF or HTML format

Successful service providers know the delivery of quality reports to customers is essential to their service. In many ways, the reports you provide your customers are the external face of your service – so ensuring you have highly relevant, business-level content ensures your customers clearly understand the value you provide.

Compelling reports are also an essential tool for selling managed services. The providers who are most successful in selling their services, are almost always those that demonstrate their tangible service deliverables, such as reports, during the sales process. Executive level reports are an essential tool in turning prospects into customers.

Dell has reports to meet all your needs – from executive level summary reports, to monthly reports, and performance and security scorecards. You can run reports on-demand or on a schedule. You can run monthly, weekly, daily, hourly or even real-time reports for all or specific customers and devices.

Many service providers dedicate one or more full-time resources to the development and delivery of weekly or monthly reports. With Dell, these reports are integrated into our product, so you are a click away from reports that will make your customers stand up and take notice.

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