SERVICE DEFINITION

Dell provides a true partnership. We don't just sell you technology. We provide analysis, planning, and deployment advice and assistance to insure your success. Our cross-functional teams help turn your service organization into a high-performance center for excellence. As part of a partner launch we provide: a customized "Sell Book" defining your service offerings a cost analysis customized data sheets and complete set of technology deliverables policy modules selected reports, sample contract, SLAs, and proposal template and more Dell then helps you in promoting and selling your offering. Our intensive operations boot camp further assists you in assuring that the back-end operations map to the sales side of the business. Toward this objective, Dell works with you to help deliver customized summaries, or "Run Books" describing the rules of engagement for each client contract. In this way, you can assure consistent rollout and delivery of customized services to thousands of clients, maximizing profits – even if you are new to the services business.

View Sample Partner Launch Process View Sample Run Book