TECHNICAL SUPPORT

Dell Supports You While You Support Your Customers

Our technology is geared towards saving you money, but no product can do that if it takes a huge amount of resources to maintain.

Dell gets around that with our unique support methodology.

• We monitor your platform 7x24 using our own technology, so we instantly know if you have a problem.
• We address issues or answer questions that you may have and work with our Quality Assurance and Engineering departments to identify and resolve any issues with the product.
• In terms of active support, we have two levels depending on your needs.
  • Standard – Email and phone technical support with a response time of two hours, Mon-Fri, 8am-8pm (ET), except for U.S. holidays.
  • Priority – Email and phone technical support with a response time of 30 minutes, 24x7x365.
• We handle all upgrades, patches, and maintenance for you, so you don’t need a dedicated system administrator.