Add a Notification Rule

This topic takes you through the steps required to add a Notification Rule.

1. From the Monitoring category page click on the Add Notification Rule link to display the Add Notification Rule form.

The Add Notification Rule form consists of six (6) tabbed sub-forms:

• Attributes - Defines the Notification Rule's parent Management Domain, name, description, visibility to other users and its Enabled/Disabled status.

• Fault Sources - Enables you to select Fault sources and Monitoring Policies for notifications generation.

• Assets - Enables you to select Assets for which you wish users to receive notifications.

• Users - Enables you to select notifications recipients and delivery methods.

• Severities - Enables you to select alert severities for which you want to send notifications.

• Schedule - Enables you to schedule the dates and times that Notification Rules are enabled.

Attributes

1. Select the Notification Rule's parent Management Domain from the drop-down.

2. Enter a Name for the Notification Rule.

   Each object in the SilverBack managed services platform requires a unique name that is as descriptive as possible.

   The maximum length of this field is 64 characters.

   If you leave the Name field blank, you will be prompted to enter it before you can save.

3. Optionally, enter a Description for the Notification Rule.

   You can enter a description of the Notification Rule, up to a maximum of 1024 characters. You can also enter HTML links here in the format "http://<target>”, “https://<target>" or "mailto:<email_address>". The quotation marks are mandatory for HTML links.

4. Indicate the Notification Rule’s visibility to other users by clicking on the Visible to Subdomains checkbox.

   The default visibility state is False (unchecked).

5. Indicate the Notification Rule’s Enabled/Disabled status by clicking on the Enabled checkbox.

   The default state is Enabled (checked).

Fault Sources

1. Click on the Fault Sources tab.

2. Select from the following fault sources:

• Traps - Notify upon Traps reception

• Patch Deployment Failures - Notify upon failure of a Patch Deployment

• System Failures - Notify upon failure to send email or pages, or excessive stored events

• Notify On Resolution - Notify upon resolution of a failure

• All Thresholds - Opens an expandable list, from which you can choose any or all Thresholds

• All Windows Services Monitors - Opens an expandable list, from which you can choose any or all Windows Services Monitors

Assets

1. Click on the Assets tab.

2. Select targets by selecting one of the following radio buttons:

• Select All - Selects all assets in your parent Management Domain. This is the default option.

• Select Group - Enables you to select a particular Group from a list of Groups, and the contained assets which will constitute the new Notification Rule’s targets.

• Select Targets - Enables you to select a particular Management Domain from a list of Management Domains, and the contained assets which will constitute the new Notification Rule’s targets.

Users

1. Click on the Users tab.

2. Select from the following choices:

• Select All - Selects all users and delivery methods

• Select Targets - Opens an expandable list from which you can choose individual users and delivery methods

Severities

1. Click on the Severities tab.

2. Select the alert severity level(s) that you want to apply to notifications. You can select from the following choices:

• Critical

• Major

• Minor

• Informational

Schedule

1. Click on the Schedule tab. You can select from:

• 24x7 - Schedules the Notification Rule to be perpetually enabled. This is the default option.

• Customize - Enables you to create a custom schedule using the schedule fields and drop-down list boxes, as follows:

2. To accept the default 24x7 schedule:

1. Click on the Save button to save the Notification Rule.

3. To create a custom schedule:

1. Click on the Customize radio button. The schedule fields become editable.

2. Choose the From and To dates from the respective drop-downs.

• Select the start date from the From drop-down.

• Select AM or PM from the drop-down.

3. Select the end date from the To drop-down.

• Select AM or PM from the drop-down.

• Select one of the following radio buttons:

• Between these hours each day - This option runs your Notification Rule only between the hours you specified above, on only the days you specified. See Example 1: 9:00AM - 5:00PM on Monday, Wednesday and Friday Only.

• Between these days and hours all inclusive - This option runs your Notification Rule active between the specified start time on the first day through the specified end time on the last day. See Example 2: 9:00AM on Monday through 5:00PM on Friday.

4. Click on the Add button to add the custom schedule.

Finishing Up

1. Click on the Save button to save the Notification Rule.

1. Or, click on the Save and Add New button to save the Notification Rule and add another.

2. Or, click on the Reset button to discard your schedule and start again.

3. Or, click on the Cancel button to abandon the operation without saving your schedule.

The Notification Rules Report refreshes to include the new Notification Rule.