CCM Calls Active Report

The CCM Calls Active report enables you to track the rate at which your Cisco Call Manager servers are handling telephone calls, including such metrics as:

Average/Minimum/Maximum Calls Active	Average/Minimum/Maximum BRI/PRI Channel Usage
Average/Minimum/Maximum Call Success Rate	And much more
Average/Minimum/Maximum Call Delay

The report enables you to determine if users are having problems connecting to the servers or if the servers’ performance needs to be improved.

This topic provides the following information about the CCM Calls Active report:

Content - Descriptions of the fields that appear in the report.
Actions - Report actions enable you to perform operations on selected items in the report.
View Filters - Report filters enable you to determine which items you want displayed in a report and the granularity of the information, enabling you to create trended reports. See Produce Performance Graphs for more information.

You can reorder any report column by clicking on the column header, then dragging and dropping it to a different position.

Content

The CCM Calls Active report contains the following information:

Field	Description
Management Domain	Displays the parent Management Domain’s name.
Name	Displays the Call Manager application’s discovered name.
Address	Displays the Call Manager server’s IP address. This field is hidden by default.
Type	Displays the Call Manager server’s Device Type. This field is hidden by default.
Discovered Name	Displays the Call Manager server’s discovered name.
OS	Displays the Call Manager server’s operating system. This field is hidden by default.
SIP Id	For internal use only. This field is hidden by default.
Date/Time	Displays the date and time over which the data was aggregated.
Avg Calls Active	Displays the average number of calls active during the reporting period.
Min Calls Active	Displays the minimum number of calls active during the reporting period. This field is hidden by default.
Max Calls Active	Displays the maximum number of calls active during the reporting period.
Avg Call Success Rate	Displays the average ratio of successful calls during the reporting period.
Min Call Success Rate	Displays the minimum ratio of successful calls during the reporting period. This field is hidden by default.
Max Call Success Rate	Displays the maximum ratio of successful calls during the reporting period. This field is hidden by default.
Avg CCM Heartbeat Rate	Displays the average Call Manager heartbeat rate during the reporting period.
Avg TFTP Heartbeat Rate	Displays the average TFTP heartbeat rate during the reporting period.
Avg Call Delay	Displays the average call delay time during the reporting period.
Min Call Delay	Displays the minimum call delay time during the reporting period. This field is hidden by default.
Max Call Delay	Displays the maximum call delay time during the reporting period. This field is hidden by default.
Avg BRI Chan Use	Displays the average Basic Rate Interface channel usage during the reporting period.
Min BRI Chan Use	Displays the minimum Basic Rate Interface channel usage during the reporting period. This field is hidden by default.
Max BRI Chan Use	Displays the maximum Basic Rate Interface channel usage during the reporting period. This field is hidden by default.
Avg PRI Chan Use	Displays the average Primary Rate Interface channel usage during the reporting period.
Min PRI Chan Use	Displays the minimum Primary Rate Interface channel usage during the reporting period. This field is hidden by default.
Max PRI Chan Use	Displays the maximum Primary Rate Interface channel usage during the reporting period. This field is hidden by default.
Avg Hold Music Use	Displays the average hold music usage during the reporting period.
Min Hold Music Use	Displays the minimum hold music usage during the reporting period. This field is hidden by default.
Max Hold Music Use	Displays the maximum hold music usage during the reporting period. This field is hidden by default.
Avg FXS Port Use	Displays the average Foreign Exchange Station port usage during the reporting period.
Min FXS Port Use	Displays the minimum Foreign Exchange Station port usage during the reporting period. This field is hidden by default.
Max FXS Port Use	Displays the maximum Foreign Exchange Station port usage during the reporting period. This field is hidden by default.
Avg FXO Port Use	Displays the average Foreign Exchange Office port usage during the reporting period.
Min FXO Port Use	Displays the minimum Foreign Exchange Office port usage during the reporting period. This field is hidden by default.
Max FXO Port Use	Displays the maximum Foreign Exchange Office port usage during the reporting period. This field is hidden by default.
Avg H/W Conf Use	Displays the average Hardware Conference Call Resource usage during the reporting period.
Min H/W Conf Use	Displays the minimum Hardware Conference Call Resource usage during the reporting period. This field is hidden by default.
Max H/W Conf Use	Displays the maximum Hardware Conference Call Resource usage during the reporting period. This field is hidden by default.
Avg S/W Conf Use	Displays the average Software Conference Call Resource usage during the reporting period.
Min S/W Conf Use	Displays the minimum Software Conference Call Resource usage during the reporting period. This field is hidden by default.
Max S/W Conf Use	Displays the maximum Software Conference Call Resource usage during the reporting period. This field is hidden by default.
Description	Displays the Call Manager application’s description, up to a maximum of 1024 characters. This field is hidden by default.
Domain Id	For internal use only. This field is hidden by default.
Path	Indicates the hierarchy path to the Call Manager application.