Install Software on Remote Systems

SilverBack’s Remote Task feature enables you to upload an executable file to a managed remote Windows system, then run a script to install the software on the remote system. This feature requires the purchase of a SilverBack Remediation Pack license.

Creating a Remote Task

1. From the Monitoring category page click on the Add Remote Tasks link to display the Add Remote Task form.

You will use the Attributes, General, Schedule and Targets tabs.

2. Select your own domain as the parent Management Domain, then enter a Name for your new Remote Task. The Description is optional.

   The maximum size of this field is 1024 characters. You can also enter HTML links here in the format "http://<target>”, “https://<target>" or "mailto:<email_address>". The quotation marks are mandatory for HTML links.

   This new name will be used in all reports and in any new alerts.

   The name should be as descriptive as possible, with a maximum length of 64 characters.

3. Select the Visible to Subdomains and Enable checkboxes.

4. Click on the General tab.

5. Click on the Browse button to search for the executable file that you want to install.

6. Enter the CLI command used to install the software into the Command Line field.

   • To run Visual Basic scripts using Remote Tasks, use the syntax <Path_to_cscript.exe> <script_name>. For example, %SystemRoot%\system32\cscript.exe contftp.vbs.

   • To run shell commands using Remote Tasks, use the syntax cmd.exe /c <command>. For example, to list a directory, use cmd.exe /c dir.

   Caution: Using the /k switch instead of the /c switch will cause the shell window to time out and not display again.

7. Click on the Schedule Tab.

8. Select the Schedule Once radio button, then use the drop-downs to configure the date and time that the installations should occur.

9. Click on the Targets tab.

10. Select targets by selecting one of the following radio buttons:

• Select All - Selects all targets in the Remote Task’s parent Management Domain. This is the default option.

• Select Group - Selects all targets in a Group.

• Select Targets - Enables you to select a particular target from a list of targets. You can also select specific targets, either within a single Management Domain or across multiple Management Domains.

11. Click on the Save button to upload the file to SilverBack and install the software according to the schedule.