See Understanding Management Domains for information about how Management Domains make managing customer sites easy.
Installing a customer site is a multiple-step process. However, the modular nature of the SilverBack Managed Services Platform saves you valuable time and effort, meaning that you can spend more time servicing your customers and less time setting them up.
Add a Management Domain - Do this when you add a new customer, or when a customer adds a new office or location that you want to manage.
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See Understanding Management Domains for information about how Management Domains make managing customer sites easy. |
Install SilverStreak - Do this when you want to configure monitoring for a customer site.
Add Credentials - Do this to gain administrative access to devices; required for monitoring. You can add the following credentials:
Discover Devices - Do this to populate the SilverBack database with customer devices to monitor.
