Resolved Faults Report

The Resolved Faults Report displays faults that have been automatically resolved by the system or have been manually resolved by a user.

When a system or interface recovers, the fault clears after one polling cycle and is automatically moved to the applicable Resolved Faults report.

 

When Are Alerts Automatically Deleted?

This topic provides the following information about the Resolved Faults report:

You can reorder any report column by clicking on the column header, then dragging and dropping it to a different position.

 


Content

The Resolved Faults report contains the following information:

Field

Description

Clicking on this icon in the report displays the object's Infopage.

Management Domain

Displays the Management Domain name.

ME SIP Id

For internal use only. This field is hidden by default.

Device Name

Displays the target’s discovered name.

Name or IP

Displays the name of the Managed Asset for which the fault was created, unless it is an interface. In that case, this field displays the interface’s IP address, if it has one. If it does not have an IP address, this field displays the interface’s name.

Name

Displays the target’s DNS name, if available, or the custom name. This field is hidden by default.

Address

Displays the target’s primary IP address. This field is hidden by default.

Severity

Indicates the fault's severity.

There are 4 icon colors corresponding to the different fault severity levels:

  • Critical (red)

  • Major (orange)

  • Minor (yellow)

  • Informational (blue)

Acknowledged/Unacknowledged

Displays the date and time the fault was acknowledged or deletes the date and time it was acknowledged. This toggles from acknowledged to unacknowledged depending on the current status.

Owner

Displays the user who was assigned the fault.

Serial

Displays the fault’s serial number.

First Occurrence

Displays the date and time the fault first occurred.

Cleared

Displays the date and time the fault was cleared.

Summary

Displays a brief summary of the fault.

Manually Resolved

Indicates if the fault was cleared automatically or manually using the Resolve option. This field is hidden by default.

Asset Description

Displays the asset’s description, up to a maximum of 1024 characters.

PC SIP Id

For internal use only. This field is hidden by default.

PC Name

Displays the name of the Policy Component that originated the fault. This field is hidden by default.

PC Description

Displays a description of the Policy Component that originated the fault. This field is hidden by default.

NAT?

Displays if the interface has received an IP address via NAT. See Network Address Translation (NAT) for more information. This field is hidden by default.

Private IP Address

Displays the private IP address you entered on the Discover Devices form while adding the device or found during the discovery process. This field is hidden by default.

Resolution

Displays the resolution comment you entered when resolving a fault. This field is hidden by default.

Reaction Time

Displays the amount of time it took for a fault to be acknowledged, in dd:hh:mm:ss format. This field is hidden by default.

Call Work Time

Displays the amount of time that passed between acknowledgement and resolution, in dd:hh:mm:ss format. This field is hidden by default.

Total Time

Displays the amount of time that passed from when the fault was created to when the fault was resolved, in dd:hh:mm:ss format. This field is hidden by default.

Domain ID

For internal use only. This field is hidden by default.

 

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