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Service reports are a separately purchasable add-on to Dell's SilverBack Managed Services Platform. Please contact your Dell sales representative to purchase a license. The sales representative will also arrange for Dell's SilverBack managed services platform technical support group to enable the service reports. |
SilverBack provides three valuable, highly graphical service reports that automatically generate on a scheduled basis, and will be sent via email to your customers' domain contacts as proof of the value of your managed services, and to make recommendations for infrastructure improvements or additional services you can sell to them:
Monthly Service Report - A detailed report, generated monthly, outlining the overall health of your customers' networks, with recommendations for upgrades, patches, additional services, etc.
Performance Scorecard - A high-level report, generated weekly, that graphically illustrates your customers' network and infrastructure performance.
Security Scorecard - A high-level report, generated weekly, that graphically illustrates your customers' network and infrastructure security.
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These reports, displayed in PDF format, are presented in a fixed format which cannot be modified or replaced. |
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Customers can run these reports on an ad-hoc basis from the Reports category page by clicking on any of the Service Reports links. See Reports Category Page. If the selected report has not previously been generated, the user is instructed to click on the Run Now option in the Actions pane. Ad-hoc service reports display data collected "week-to-date" or "month-to-date". Once an ad-hoc report is closed it is not saved. To save the report, click on the Acrobat Reader Save button. |
If you wish the service reports to display your own branding, please call Dell's SilverBack managed services platform technical support group to have them customize them with logos and images that you provide.
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Customers will have privileges to see only their own service reports, including those in Management Domains hierarchically under their own. They will not be able to view your service reports nor those of any other customers. |
You can allow your customers to view, print and email their own service reports on demand. This functionality is enabled by default, but can be restricted by placing your customer users into User Groups that you define, with the following privileges denied:
Show Monthly Service Report
Show Performance Scorecard
Show Security Scorecard
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See Limit the Privileges of a User for more information about using User Groups and Privilege Groups to control what your end users and NOC staff can see and do. |
