Welcome to the SilverBack™ Managed Services Platform Online Help System

Dell's best-in-class SilverBack Managed Services Platform enables our partners to be the most successful in the Software as a Service (SaaS) industry. We significantly reduce your operations costs associated with initial set-up and ongoing management of thousands of remote customers, while enforcing ITIL best practices.

The Information Technology Infrastructure Library (ITIL) is a series of best practices procedures for the delivery of high-quality IT services.

Getting Started
Using Help

Getting Started

To quickly get started using the SilverBack Managed Services Platform, you can:

Discover
What's New?	See what new features have been included in this release
Quick Tour	Explore a subset of SilverBack's powerful monitoring and reporting features
Common Tasks	Guide you step-by-step through administrative and setup tasks
Interactive How-Tos	Guide you step-by-step through advanced procedures
More Information	Provides in-depth information about SilverBack managed services concepts
Explore
User Interface	Learn how to navigate the SilverBack user interface
SilverBack Partner Forum	Exchange ideas with and ask questions of Dell's SilverBack partners and employees
SilverBack Partner Website	Get sales and marketing tools, white papers, technical support, documentation and more

Using Help

The SilverBack Managed Services Platform online help system includes the following features:

Contents	The Table of Contents enables you to quickly explore the help system, and to navigate to topics and subtopics of interest.
Index	The Index helps you locate topics containing particular terms or phrases about which you may need more information.
Search	You can use the search function to perform full-text queries. All topics that contain your search criteria will be displayed as hits.
Glossary	The Glossary provides definitions for terms used in the industry and in the SilverBack Managed Services Platform.
Navigation buttons	Located in the left-hand frame's toolbar, navigation buttons move you forward and backward within the online help. You can also use your web browser's Back and Forward toolbar buttons.
Drop-down hotspots	Hotspots appear as green italicized text. When you click on them, a short explanation of a term or concept is displayed in red italicized text beneath the current paragraph. Clicking again will collapse the hotspot. This is an example of a drop-down hotspot.
Hypertext links	Displayed as blue underscored text, hypertext links redirect the display to another section or topic in the online help, or to a website.
Popup help	Text from which popups are launched appears as blue underscored text. On popup-enabled graphics, the cursor will change to a pointed finger upon mouse-over, like on the OK button below. Clicking inside the popup will close it.