Remotely Access a System

SilverStreak Remote Access Sessions, part of the SilverBack Remediation Pack, are a separately purchasable option that provides you access to a secure HTTPS connection running on any remote system upon which SilverStreak is installed. This connection provides similar functionality to that of a local connection, but its integration with SilverStreak enables remote access to systems for which you have no IP connectivity.

One of the traditional frustrations concerning remote remediation of customer issues is that of physical access to the asset. Often such access is unavailable or denied, rendering timely response impractical.

SilverStreak Remote Access Sessions solve that problem by utilizing a secure HTTPS connection via the remote SilverStreak at the customer premises to gain access to devices on their network which require remediation, but to which you have no IP connectivity from your NOC.

This topic takes you through the minimum required steps for:

• Remotely Accessing Windows Systems

• Remotely Accessing Non-Windows Systems

Remotely Accessing Windows Systems

1. From the Remediation category page click on the Remote Desktop link. The default application is Terminal Server. You can also select VNC Server from the Connect using drop-down.

2. Enter the information required to connect to the remote device, then click on the Connect button.

You can then log into the remote device.

3. Click on the Disconnect button to end your session.

Remotely Accessing Non-Windows Systems

If you have Telnet access to the remote system:

1. From the Remediation category page click on the Telnet link to display a telnet window.

2. Enter the open command to connect to the remote device.

3. Enter the required username and password.

4. Enter the exit command to end your session.

If You Do Not Have Telnet Access to the Remote System:

1. From the Devices report, click on the remote system and select the More > Tools > Establish Remote Access Session option.

2. Select SSH from the Remote Port drop-down.

3. Enter the desired port number into the Remote Port field. The default SSH port is 22.

4. Click on the OK button. Note the IP address and port number to use, then click on the Close button.

5. Open your SSH client and connect using the IP address and port number provided above.

You are now connected to the remote device.

6. Enter the exit command to disconnect your session.