PRESS RELEASE

$10 Million Service Providers Honored by SilverBack Technologies

800-lb. Gorilla Award Recognizes Service Providers that have Earned $10M in Services

Billerica, Mass. (May 12, 2006) SilverBack® Technologies, Inc., the industry’s leading provider of service delivery platforms that allow IT service providers to profitably enter the managed services business, today announced the winners of its annual 800-lb Gorilla Award. The award honors those SilverBack partners that have earned at least $10 million in revenues generated from providing monthly managed services for their respective customers. The Gorilla Awards were presented by SilverBack CEO Dan Phillips at the company’s annual user conference in Orlando, Florida. The award’s namesake relates to the company’s own name. A silverback gorilla is an adult male typically 12 years or older and the dominant leader of a troop.

More than 100 service organizations worldwide use SilverBack to conduct remote monitoring, alerting, remediation and automated management of network devices (or any device with an IP address) across any number of individual customers.

“We sincerely believe in building enduring relationships with our customer-partners,” said Dan Phillips, SilverBack CEO. “These $10 million service providers are just a start. We have $100 million partners who are doing 20 percent of their business in managed services; an amount they fully expect will grow another 10 percent by year’s end.”

The 800-lb Gorilla Award winners are…..

“It makes us proud to recognize these major resellers who have made a tremendously profitable business from selling managed services on a recurring revenue model,” said Jim Hare, SilverBack VP of Business Development. “We challenge any MSP platform provider in the industry to match this unprecedented level of success that SilverBack partners have achieved.”

SilverBack's unique "franchise" approach to managed services combines best-in-class technology and business practices required to help IT service providers to turn-up customers 50-60 percent faster than with standard IT monitoring platforms, translating to savings of 25 to 50 percent in operations costs and total cost savings over the life of that customer contract.

About SilverBack

The choice of the VAR500 and other elite organizations, SilverBack's expertise lies in helping product-focused resellers transform their businesses into services-focused operations. SilverBack has designed and perfected a "franchise" approach that accelerates the transition from a low margin, one-time sale to a high margin, recurring revenue model. Its ServiceAccelerator program combines integrated IT and security monitoring software with the company's proven sales, marketing and operations best practices to help its partners see successful results immediately. SilverBack’s technology significantly reduces operations costs at set-up and over the life of the customer contract, facilitating mass customization of services and assuring high margins.

Visit www.silverbacktech.com.

SilverBack Technologies is a registered trademark and the SilverBack logo, SilverBack Datacenter, SilverBack Datacenter Enterprise, SilverBack Portable, SilverBack Professional, SilverBack ServiceAccelerator Franchise, SilverBack Circle of Life are trademarks of SilverBack Technologies, Inc. Other trademarks referenced are the property of their respective holders. Copyright 2006, SilverBack Technologies, Inc. All rights reserved

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