Dell Remote Monitoring

Superwire And SilverBack Team To Provide Remote Network Monitoring Services For Small And Medium Enterprises

SilverBack Enables Integrated Broadband MSP to Deliver Affordable IT Monitoring, Strengthens Superwire's Service Offering

BILLERICA, MA and Newport Beach, CA - April 19, 2002 - SilverBack Technologies, Inc., a leading innovator in software-based IT monitoring solutions, and Superwire Inc. (OTC NON BB: SUPW) today announced an agreement whereby Superwire will package SilverBack's industry-leading IT monitoring software, InfoCare, as part of its integrated broadband managed services. Superwire will leverage InfoCare to monitor the availability and performance of its client's networks, systems and applications in historic and real-time, through a fully integrated and remotely maintained IT monitoring solution. Superwire delivers local and long distance voice, high-speed Internet services, virtual private networks, network monitoring and management, and PC support for small-to-medium sized enterprises (SMEs).

"Affordable and reliable IT services continue to be driving factors for the small-and mid-size business economy," said Tighe Merelli, president and CEO of Superwire,Inc. "We've selected SilverBack's InfoCare solution because it enables us to add an economical and reliable network monitoring solution to our existing services portfolio. InfoCare is the perfect complement to our existing managed services as it enables us to provide our clients with the core functionality of an enterprise-class solution at a price point they can afford."

Superwire's business model capitalizes on economics derived through convergent voice, data and video services over a single telecommunications access media. Its mission is to increase the economic efficiency of SMEs through the provision of state-of the-art computer and communication technologies, such as InfoCare. InfoCare provides a network fault detection, performance analysis, asset reporting, and security protection solution for Superwire's customers.

Fault detection results in real-time notification via email or pager to the SME's network managers aiding in the maximization of system availability. Historical performance analysis provides SMEs with the visibilty to determine when resource changes are necessary. Asset reporting provides network equipment inventory reports that enable collaborative information sharing. InfoCare's security capabilities notify Superwire customers to IT vulnerabilities that prevent hacker access. These Superwire services combine to provide SMEs with an enterprise level network management solution at an affordable price point. As the newest member of SilverBack's Strategic Partner Program, Superwire is currently testing its enhanced managed services with a number of customers in Southern California and Texas.

"Our partners continue to identify InfoCare as a critical element required to compete in their respective target markets, said Dan Phillips, president and CEO of SilverBack. "Superwire, for example, has already generated great interest and expanded its service deployment in two high density regions."

About Superwire, Inc.

Superwire, Inc. provides broadband managed services for small to medium enterprises in Southern California and Texas. These services include high-speed Internet, virtual private networks, local telephone and long distance, network monitoring and management, PC support and maintenance. Superwire's business model capitalizes on the economics derived through the provision of convergent voice, data and video services over a single telecommunications access facility.

About SilverBack's Strategic Partner Program

SilverBack's Strategic Partner Program provides service providers with a fully integrated, Web-based IT management solution, enabling them to quickly and profitably deliver Remote IT Management Services to their customers. As either a Platinum or Gold member, partners can bundle SilverBack's industry-proven, InfoCare software with their own unique customized services. In addition to managing multiple customer IT environments from a single InfoCare appliance, partners can also use InfoCare as a value-add service to better understand their clients' network, system and application environments, enabling them to quickly identify areas that require additional hardware, software, bandwidth and/or specialized services.

About SilverBack

As an innovator in IT monitoring software, SilverBack delivers to service providers and mid-tier organizations, a comprehensive network, system and application monitoring solution that is more affordable, faster-to-deploy and easier-to-use than traditional complex enterprise systems. Critical performance, availability and security information is delivered through a Web-based Dashboard and is maintained remotely by SilverBack. SilverBack's InfoCare costs less than $1/day/device and installs in a day.

Headquartered in Billerica, Mass., SilverBack Technologies derives its name from the eldest member of the African mountain gorilla species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability, dependability and an on-going commitment to protect other members of the gorilla band. SilverBack is a patron of the Gorilla Foundation, which promotes the protection, preservation and propagation of gorillas. For more information on SilverBack, please visit our Web site at www.silverbacktech.com.

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Act of 1934. Such forward-looking statements involve risk and uncertainties, which may cause the actual results or objects to be materially different from those expressed or implied by such forward-looking statements. Such factors include, among other things, the Company's financial performance, changes in the competitive environment, adverse changes in the economy, ability to maintain long-term relationships with customers and financing requirements.

CONTACTS:

For SilverBack:

Dale Allaire
SilverBack Technologies, Inc.
978-947-5649
dallaire@silverbacktech.com