|
Get the remote service advantage by anticipating customer problems
and solving them proactively.
Satisfy your customers and reach new levels of loyalty with advanced levels of service. Learn from the experts
how market dynamics and customer expectations have shifted to enable this new service advantage.
Learn how a proactive monitoring and fault prevention solution optimizes the performance and results
from your ISV solution at your customers' sites. Your customers will eliminate the blame and finger pointing associated with
application failures, assure uninterrupted business operations, and lower costs thanks to less application downtime.
As the software vendor, you'll learn strategies to optimize your service operations
by streamlining site visits, diagnosing problems sooner, and by making "virtual site visits" online. Come learn
how it works, securely, in real time over the Internet.
|
|
|
|
Case
Study:
|
Hear how Emageon, a leader in
electronic medical imaging solutions,
is delivering higher levels of service to their customer base.
|
|
|
|
|
|
|
What
You'll
Learn:
|
 |
How to improve the quality of your services with fewer support personnel through technology that proactively detects problems that could affect service
|
|
|
How to lower the support costs of delivering your existing service contracts by minimizing emergency site visits and detecting problems sooner
|
|
How to automate manual tasks by implementing remote scripts and remote file transfers
|
|
How to enhance staff productivity by strategically redeploying technical resources
|
|
How to automatically distribute trouble ticket information to multiple departments - building a knowledge base and increasing your ability to solve customer issues
|
|
|
|
|
|
Who
Should
Attend:
|
|
CIO, CTO
|
|
|
VP/Director of Professional Services
|
|
Director of Consulting Services
|
|
Director of Technical Support
|
|
Operations Managers
|
 |