What You'll Learn:
How to improve the quality of your services with fewer support personnel
How to lower the support costs of delivering your service contracts by minimizing
emergency site visits and detecting problems sooner
How to improve customer loyalty and move into the strategic role as your customers'
Trusted Advisor
How to enhance staff productivity by strategically redeploying technical resources
How to minimize the potential for liability associated with your clients' failure to follow best IT and security practices
 
Who Should Attend:
CIOs, CTOs, COOs Directors of Consulting Services
VP/Directors of Professional Services Directors of Technical Support
Directors of Business Development Operations Managers
Anyone responsible for making strategic technology decisions
 
Webinar Details:
Original Air Date:   February 3, 2005
Duration:   45 minutes
 
Creating the Proactive Support Advantage
 
Get the remote service advantage by anticipating customer problems and solving them proactively.

Satisfy your customers and reach new levels of loyalty with advanced levels of service. Learn from the experts how market dynamics and customer expectations have shifted to enable this new service advantage.

Learn how a proactive monitoring and fault prevention solution optimizes the performance and results of your ISV solution at customers' sites. Your customers will eliminate the blame and finger pointing associated with application failures, and be assured of uninterrupted business operations, and lower costs thanks to less application downtime. As the software vendor, you'll learn strategies to optimize your service operations by streamlining site visits, diagnosing problems sooner, and by making "virtual site visits" online. Come learn how it works, securely, in real time over the Internet.

Case Study: Learn how A4 Health Systems, a leader in electronic medical imaging solutions, is delivering higher levels of service to their customer base.

Guest Speakers:
 
Jeff Kaplan
Jeff Kaplan
Managing Director,
THINKstrategies
Todd Boufford
Todd Boufford
Director of Technology,
A4 Health Systems
  
 

Sponsored by:
SilverBack Technologies, Inc.
SilverBack helps Independent Software Vendors (ISVs) redefine new levels of superior service and support for their customers, using its award-winning IT monitoring and security software. The software automatically manages remote applications and equipment using a Web-based console. Building on SilverBack’s one-to-many service distribution model allows ISVs to simultaneously deliver proactive support to thousands of customers remotely and securely. ISVs benefit from increased availability of critical applications; lower service operations costs and enhanced customer satisfaction. www.silverbacktech.com

SilverBack respects your privacy. We don't sell, rent or share your address or other personal information. If you wish to be excluded from this distribution group - please send a note to gorillas@silverbacktech.com
 
SilverBack