Webinar

Independent Software Vendors

Register Now  to learn how you can improve the quality of your services and lower your support costs by creating a proactive support advantage.

Creating the Proactive Support Advantage

WHO SHOULD ATTEND:

• CIOs, CTOs, COOs
• VP/Directors of Professional Services
• Directors of Business Development
• Directors of Consulting Services / Technical Support
• Operations Managers
• Anyone with responsibility for strategic technology decisions

WHAT YOU'LL LEARN:

• How to improve the quality of your services with fewer support personnel through technology that proactively detects problems that could affect service
• How to lower the support costs of delivering your existing service contracts by minimizing emergency site visits and detecting problems sooner
• How to improve customer loyalty and move into the strategic role as your customers' Trusted Advisor
• How to enhance staff productivity by strategically redeploying technical resources
• How to minimize the potential for liability associated with your clients' failure to follow best IT and security practices